RYDER
Delete your Ryder account
You can delete your account and personal data yourself, from inside the app, at any time. It takes effect immediately.
العربية
How to delete it
- Open the Ryder app and sign in.
- Go to Profile.
- Scroll to the bottom and tap “Delete my account”.
- Confirm. Your account is removed straight away and you are signed out on every device.
Deletion is permanent and cannot be undone. If you are currently on a trip that is confirmed or under way, finish or cancel it first — we will not delete an account mid-trip and leave the other people stranded.
What is deleted
- Your profile: name, gender, phone number, email address and home area.
- Your sign-in identity for Telegram, Google or Apple — which frees it, so you can sign up again later with the same account.
- For drivers: your national ID number, licence numbers and expiry dates, and the photographs of your national ID, driving licence, vehicle licence, car and face.
- Your vehicle details and your CliQ payment alias.
- Your notifications, your push tokens, the live zones you were sharing and your community poll vote.
- All active sessions — every device is signed out.
What is kept, and why
- Safety and payment reports — the ones filed about you, and the ones you filed about other people — are kept with your name removed. Deleting an account must not be a way to erase a complaint somebody made, or to destroy evidence the other person still needs.
- Trip messages stay in the other person’s chat history with your name removed. Your half of a conversation is also their half, and deleting your account must not erase somebody else’s record of what was agreed.
- Trips other people took keep happening in their own history, and the record that a fare was paid or disputed is kept with your name removed.
- A scrambled fingerprint of your phone number, email and sign-in identity. It cannot be read back — not by us, not by anyone with a copy of our database — and it identifies nobody. Its only use is to recognise that an account existed before, so that free trials and cancellation cooldowns cannot be reset by deleting and signing up again. You can still sign up again; you simply carry on from where you left off instead of starting over.
If you no longer have the app
Email us from the address or Telegram account linked to your Ryder account and we will delete it for you. We aim to complete requests within 7 days.
Request deletion by email